Team Lead (Debt Recovery)

Customer Service
Lagos State
September 16, 2025
Full Time

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Job Description

Mwanga is a pioneertech-driven debt recovery and businesssupport outsourcing company with a vision to be the leading extension to global teams in Africa.We started our pilot operations in 2018 witha small agile teamand have scaledimpressively since then in results and teambecoming trusted by key players for recoveries in Nigeria.We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact.We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Team Lead (Debt Recovery)

Location: Maryland, Lagos
Employment Type: Full-time
Work mode: On-site

Job Description

  • Manage recovery of overdue payments from customers by supervising agents reaching out and acting as the liaison between creditors and customers.
  • Monitor and ensure team members respond to and resolve escalated or complex issues
  • Ensure 100% client retention on every project assigned.
  • Timely update of all relevant reports weekly and sharing weekly analysis reports with line manager, clearly showing trends per project and defining the strategy for the new week.
  • Assist in organizing training for agents with skill gaps.
  • Oversee team-members performance and ensure that they achieve weekly recovery and QA targets.
  • Work effectively with the QA and Growth team to ensure that business goals are achieved on each project.
  • Motivate agents to hit and surpass their required recovery targets and Quality assurance target score daily, weekly and monthly.
  • Supervise agents and monitor the way in which they handle phone calls and every other form of communication to ensure that the entire process is in compliance with best practices, customers request and above all yields the required results to the client and company as a whole.
  • Drive initiatives that increase revenue and reduce costs.
  • Carrying out any other task as assigned by the operations manager.

Requirements

  • Minimum of B.Sc. / HND.
  • Done with NYSC
  • 1 – 2 years experience as a team lead in a call center.
  • Proficient use of Microsoft office.
  • Previous experience in a debt recovery agency will be an added advantage.
  • Must possess analytical, managerial and strategic skills
  • Should be teachable and a fast learner.

Application Closing Date
8th October, 2025.

How To Apply
Interested and qualified candidates should:
Click here to apply online

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