Collection Team Leader
Job Description
Comatrix Collection Service – We are a professional collection service provider that deals with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible. We make calls to customers to pay their outstanding debts, Send messages to customers, Guide customers through the payment process, Persuade reluctant customers to make payment promptly, Meet weekly and monthly targets, Give proper and correct report of work. We build a professional team with experienced collectors for every loan agency, using SMS, calls, emails, various social media platforms to remind and encourage overdue customers to make repayments. Co-matrix provides financial solutions by helping loan companies recover back bad debts.
We are recruiting to fill the position below:
Job Title: Collection Team Leader
Location: Abule Egba, Lagos
Responsibilities
As a team leader for a recovery officer job, your duties will include:
- Supervising and coordinating the activities of the recovery team.
- Setting performance goals and targets for team members.
- Providing training and guidance to team members on recovery processes and techniques.
- Monitoring the progress of recovery efforts and ensuring compliance with regulations and policies.
- Handling escalated cases and resolving conflicts within the team.
- Analyzing data and performance metrics to identify areas for improvement.
- Reporting on team performance and presenting findings to management.
- Developing strategies to optimize recovery processes and increase efficiency.
- Ensuring that all recovery activities are conducted ethically and in accordance with legal requirements.
Qualifications
- Interested candidates should possess a Bachelor’s Degree or HND with 2 years experience.
Salary
N120,000 – N150,000 / Monthly.
Application Closing Date
30th September, 2025.
How to Apply
Interested and qualified candidates should send their CV to: hr@comatrix-collection.com using “Collection Team Leader” as the subject of the email.