Agent Support Officer (ASO)

Job Description

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Agent Support Officer (ASO)

Location: Abuja

Job Summary

• The Agent support officer (ASO) is responsible for coordinating the retrieval, replacement, and deployment of POS terminals for walk-in agents, while ensuring smooth aftersales support services.
• The role also includes managing coin redemption transactions, maintaining accurate records, and providing timely technical assistance to agents to minimize downtime and maximize satisfaction.

Key Responsibilities

• Coordinate retrieval and replacement of faulty POS terminals.
• Facilitate deployment of POS terminals for walk-in agents.
• Manage and reconcile coin redemption transactions.
• Provide technical support and address agent inquiries.
• Generate reports on repairs, coin transactions, and agent services.
• Identify recurring issues and recommend process improvements.

Education & Experience

• Bachelor’s degree in Business Administration or related field
• 1- 3 years’ experience as a Customer Service Representative or Agent Service Officer in a Fintech or Financial institution.
• Professional Certification in Customer service is an added advantage.

Key Competencies:

• Customer-focused mindset
• Technical aptitude
• Process improvement orientation
• Accountability and integrity
• Teamwork and collaboration.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should:
Click here to apply online