Customer Service Executive

Real Estate & Property
Lekki, Lagos State
September 26, 2025
Full Time

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Job Description

PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ajah / Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

  • Handle inbound and outbound calls, emails, and social media messages from customers in a timely and courteous manner.
  • Resolve customer issues, answer questions about products/services and policies, and escalate when necessary.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Use Microsoft tools (Word, Excel, Outlook, possibly Teams) to prepare reports, track metrics and communicate internally.
  • Meet performance targets (response time, resolution rates, customer satisfaction).
  • Maintain a befitting presence: professional attitude, appearance, and communication.
  • Collaborate with other teams to improve processes and customer experience.

Requirements

  • Bachelor’s Degree or HND qualification.
  • 0 – 4 years relevant work experience.
  • Must have completed NYSC.
  • Proficient in MS Tools (Microsoft Word, Excel, Outlook; familiarity with Teams/other Office apps is an advantage).
  • Excellent verbal & written communication skills.
  • Presentable, confident, polite, with a professional image and phone manner.
  • Strong listening skills, patience, and empathy when dealing with customers.
  • Ability to multitask, prioritize effectively, and work under pressure.
  • Residing around Lekki / Ajah axis or able to commute reliably.

What We Offer

  • Competitive salary.
  • HMO.
  • Opportunity to grow and learn in a supportive work environment.
  • Training and mentorship in customer service best practices.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV (and a short cover letter) to: hr@pwangroup.com using “Customer Service Executive – Lekki / Ajah” as the subject of the mail.

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