Front Desk / Administrative Personnel

Administration / Office
Ikeja, Lagos State
October 14, 2025
Full Time

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Job Description

Role Model School, a Christian Creche, Nursery and Primary school, is recruiting to fill the position below:

Job Title: Front Desk / Administrative Personnel

Location: Oregun -Ikeja, Lagos
Employment Type: Full-time

Job Summary

  • Front desk /Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
  • He/she will act as support to the school, being the first contact / front line in receiving visitors, staff and pupils to the school.
  • He/she will also provide general administrative support duties to staff.

Job Responsibilities

  • Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
  • Managing the staff, pupils, parents and visitors to the school entry system
  • Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
  • Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
  • To build and manage the ambience of the front office.
  • Manage incoming calls in a pleasant phone manner.
  • Manage correspondence between the school, the parent and the prospective parent
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
  • Provide accurate, valid and complete information during the inquiry.
  • Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of parent interactions, process and file documents
  • Participate in the admission process
  • Undertake other duties as directed.

Job Requirement
Person’s Specification:

  • Education: A degree in Humanities or any Social Sciences from a reputable University
  • Experience: At least two (2) years’ work experience within an administrative team.

Job Competences:

  • Good command of written and spoken English
  • Strong phone contact handling skills and active listening
  • Familiarity with MS Office package
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritise, and manage time effectively
  • Ability to work in a team
  • Good administrative skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@rolemodelschool.com using the job title as the subject of the mail.

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