Social Media & Customer Care Officer

Customer Service
Lekki, Lagos State
October 20, 2025
Full Time

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Job Description

Eden Forever Decor – We specialize in creating memorable Christmas experiences that transform homes, businesses, and communities. With a blend of creativity, elegance, and professionalism, they bring the festive season to life in a way that leaves lasting impressions.

We are recruiting to fill the position below:

Job Title: Social Media & Customer Care Officer 

Location: Lekki Phase 1, Lagos
Reports to: Operations Supervisor

Role Overview

  • We are seeking a creative, organized, and client-focused Social Media & Customer Care Officer to drive our online presence, manage client engagement, and support our sales/marketing goals.
  • This role combines social media management, content creation, and client communication.
  • The ideal candidate is a self-starter who can design eye-catching content, engage our audience, and ensure every online client inquiry is responded to promptly and professionally.

Key Responsibilities
Social Media Management:

  • Manage and grow the company’s presence across Instagram, Facebook, TikTok, LinkedIn, and WhatsApp Business.
  • Create, schedule, and publish engaging content (posts, stories, reels, videos, flyers) in line with brand style.
  • Monitor trends in social media, festive décor, and client engagement, and apply them to content strategy.
  • Track and report on social media growth, engagement rates, and campaign performance.

Content Creation & Design:

  • Develop creative content, including graphics, short videos, and festive marketing campaigns.
  • Use design/editing tools (Canva, Photoshop, Premiere Pro, CapCut, etc.) to produce professional content.
  • Work closely with the Operations Supervisor to align content with seasonal promotions and sales targets.

Client Communication & Engagement:

  • Serve as the first point of contact for all client messages, DMs, and inquiries via social media and email
  • Respond promptly and professionally to client requests, inquiries, and complaints.
  • Forward leads to the Operations Supervisor and update the client engagement tracker.
  • Assist with email marketing campaigns, newsletters, and WhatsApp broadcasts.
  • Maintain excellent customer service standards in every online interaction.

Collaboration & Support:

  • Support the sales/marketing team with promotional campaigns.
  • Share customer feedback and insights with management to improve services.
  • Contribute creative ideas to seasonal campaigns and festive promotions.

Key Performance Indicators (KPIs)

  • Growth in social media followers and engagement.
  • Response time to client inquiries (target: within 1 hour during work hours).
  • Number of client leads generated via social media.
  • Quality and consistency of content posted weekly.
  • Timely submission of weekly and monthly reports.

Requirements

  • Interested candidates should possess a Bachelor’s Degree
  • 1–2 years’ proven experience as a Social Media Manager or in a similar role.
  • Strong skills in content creation (graphics + short-form video editing).
  • Familiarity with social media management tools (Meta Business Suite, Buffer, Hootsuite, etc.).
  • Excellent communication skills (written and verbal).
  • Ability to multitask, prioritize, and work under tight festive season deadlines.
  • A passion for creativity, festive décor, and client service.
  • Experience in a customer-facing or service-related industry is an added advantage.

Application Closing Date
6th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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