Receptionist

Job Description

Festival Hotel is a 4-star first-class hotel with 471 rooms made up of classic, deluxe rooms and suites. The hotel is located in an expansive ground in a fantastic location with a serene atmosphere as well as a safe and secure environment. It offers facilities such as adult and children swimming pools, an exotic tropicalised garden, conferencing and private function facilities, modern and well-equipped table tennis and twin state-of-the-art squash courts, well well-equipped state-of-the-art gym, jogging tracks, sauna and steam bath facilities. It has an expansive car park, excellent food and beverage facilities with 2 restaurants offering local and international cuisine, in housing laundry and dry cleaning facilities, exotic art stands and an in-house clinic. It also has gift shops, a shopping mall and a cinema on the premises.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Amuwo – Odofin, Festac, Lagos 
Employment Type: Full-time

Key Responsibilities

• Welcome and check in guests courteously and efficiently.
• Manage room reservations, cancellations, and guest inquiries.
• Operate the hotel’s switchboard and respond to calls promptly.
• Handle guest complaints or requests with professionalism and empathy.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and other departments to ensure smooth service delivery.
• Maintain a clean and organized reception area that reflects the hotel’s image.
• Uphold confidentiality and data protection standards at all times.

Qualifications & Requirements

• Minimum of OND / HND / B.Sc. in Hospitality Management, Business Administration, or related field.
• 1–3 years’ experience as a receptionist or front desk officer (hospitality experience preferred).
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management systems

Application Closing Date
22nd October, 2025.

How to Apply
Interested and qualified candidates should send their CV alongside a cover letter to: hrmanager@festivalhotellagos.com using the job title as the subject of the mail.