Recovery & Collection Officer

Customer Service
Ikeja, Lagos State
October 20, 2025
Full Time

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Job Description

Westfield Consulting Limited – Our client is recruiting suitable candidates to fill the position below:

Job Title: Recovery & Collection Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

  • Contact customers for repayment of outstanding loans via phone calls, emails, and field visits.
  • Negotiate repayment plans and ensure prompt collections.
  • Maintain detailed records of all communications and recovery activities.
  • Prepare daily, weekly, and monthly collection reports.
  • Escalate delinquent accounts to management when necessary.
  • Ensure compliance with regulatory standards and company policies during collection activities.
  • Support in reducing non-performing loans (NPL) and improving portfolio quality.

Requirements & Skills

  • HND/B.Sc. in Business Administration, Finance, Accounting, Economics, or related field.
  • Maximum of 2 years’ experience in loan recovery, credit control, or debt collection (preferably in financial institutions).
  • Strong negotiation and persuasive communication skills.
  • Good knowledge of loan recovery procedures and regulations.
  • Ability to work under pressure and meet collection targets.
  • High ethical standards and integrity.

Application Closing Date
24th October, 2025.

How to Apply
Interested and qualified candidates should send their current CV to: victor.allu@westfield-consulting.com using the Job Title as the subject of the email.

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