Head, Managed Services (Technology)

Customer Service
Lagos State
October 20, 2025
Full Time

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Job Description

Wragby Business Solutions & Technologies Limited (2016 Microsoft Partner of the Year for Cloud Platform in Nigeria) is a cutting edge end-to-end business technology services and solutions provider. We empower our customers to fully optimize day-to-day operational tasks by providing best-in-class business and cloud solutions, technology solutions, embrace innovation, reduce risk and further control costs. We design, implement and manage IT systems to enable organizations that rely on IT to grow and flourish. We provide services to manage our customers’​ entire IT infrastructures from servers and desktops to applications, data and networks.

We are recruiting to fill the position below:

Job Title: Head, Managed Services (Technology) 

Location: Lagos
Work Style: Hybrid

Job Summary

  • As the Head of Managed Services, you will lead Wragby’s Managed Services business, shaping strategy, driving operational excellence, and delivering superior customer experiences across cloud, infrastructure, and cybersecurity operations.
  • You’ll own the P&L, design scalable service models, and inspire a high-performing team to deliver value at scale.
  • This role is ideal for a transformational leader who thrives at the intersection of technology, service innovation, and business growth, with a passion for building proactive, data-driven managed services that empower enterprise clients to succeed.

Key Responsibilities

  • Define and execute the Managed Services strategy aligned with Wragby’s digital transformation goals.
  • Lead end-to-end IT operations, service desk, infrastructure, cloud, and security services.
  • Ensure service excellence through ITIL-aligned processes and strict SLA/KPI adherence.
  • Build strong executive-level relationships to drive client satisfaction, retention, and expansion.
  • Drive automation, service improvement, and operational efficiency initiatives.
  • Own and manage the business unit P&L for profitability and sustainable growth.
  • Lead, mentor, and develop cross-functional teams for peak performance.
  • Collaborate with Sales, Product, and Solutions teams to design competitive service offerings.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
  • 10+ years’ experience in IT operations, service delivery, or managed services leadership.
  • Proven record in P&L management and scaling Managed Services operations.
  • Strong knowledge of ITIL, Cloud (Azure/AWS), Infrastructure, and Security.
  • Relevant certifications (ITIL Expert, PMP/PRINCE2, Azure Administrator, etc.).
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strategic thinker with strong commercial and customer-centric orientation.

Application Closing Date
24th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: cv@wragbysolutions.com using the job title as the subject of the email.

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