Front Office Manager

Job Description

Visionjob24/7 Nigeria Limited is a consulting firm in existence since 2009 with various clients ranging from FMCG, Manufacturing, Banks, Oil and Gas Sector.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Report to: Hotel General Manager
Number of Openings: One Position

Job Summary

• The Front Office Manager leads and manages all front desk operations to ensure high standards of guest service, operational efficiency, and profitability.
• This role ensures a seamless guest arrival, stay, and departure experience, enhances guest satisfaction, drives revenue through upsells, and maintains strong interdepartmental coordination to deliver the Hotel’s luxury brand promise.

Responsibilities

• Oversee check-ins, check-outs, guest registrations, room assignments, and billing procedures.
• Ensure that front desk staff provide prompt, courteous, and personalized service to all guests and handle complaints or service recovery in a timely manner.
• Monitor guest feedback (surveys, reviews, direct comments) and implement corrective actions to improve service quality.
• Manage concierge services, luggage handling, guest requests, and ensure front office presence is professional and customer-focused.
• Work closely with Sales/Revenue teams to maximize room revenue via upselling, room upgrades, cross-selling (e.g., spa, F&B).
• Analyze occupancy, forecast room availability, and coordinate with reservations to optimize room allocation.
• Monitor and control walk-ins, overbookings, and manage rate parity at the front desk level.
• Ensure accuracy of guest folios, billing, settlements, and financial procedures.
• Reconcile daily front office accounts and prepare daily, weekly, and monthly reports (occupancy, revenue, guest arrival/departures, average rates, etc.).
• Manage credit controls, guarantee policies, and deposits.
• Enforce hotel policies, standard operating procedures (SOPs), and brand standards at the front office.
• Ensure front desk appearance, ambience, and equipment are in working order and consistently reflect the hotel’s quality image.
• Conduct regular audits, spot checks, and mystery guest evaluations to maintain service excellence.
• Coordinate with housekeeping, maintenance, F&B, security, sales, and other departments to ensure guest requests and needs are met seamlessly.
• Liaise with reservations, revenue management, and marketing to adapt front office operations to demand patterns, promotions, or events.

Requirements

• Bachelor’s Degree in hospitality or related field preferred.
• Masters or Professional certification in hospitality Management field is an added advantage.
• Minimum of 6 – 12 years experience in a 4 or 5 star hotel front office environment, with at least 5 years in a supervisory or managerial role
• Previous experience in housekeeping or hospitality management in a well-structured hotel Three (3), Four (4) star or Five (5) star Hotels is a must.
• Must live within close proximity or ready to relocate to Lekki and Environs.
• Must be Confidential.

Skills:

• Sound knowledge of Opera Hospitality Software or Hospitality Software Package is a must.
• Strong leadership, time management and communication skills.
• Attention to detail, quality focus and ability to work under pressure.
• Knowledge of housekeeping procedures and standards.
• Outstanding Interpersonal skills and organizational skills.
• Proficient in MS Office, MS Excel and MS Power point.

What We Offer

• Salary: N300,000 – N350,000 Monthly Net Dependent on Experience.
• Benefit Package: HMO, Pension, Leave Allowance, Free Lunch, Profit Sharing (Upon confirmation).
• Opportunity for Growth.
• Collaborative Work Environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CVs to: recruitment.season@outlook.com using the Job Title as the subject of the mail.

Note: Application timing; Urgently required.