Customer Service Manager
Job Description
TeamAce Limited – Our client, a reputable culinary brand, is recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- As the Customer Service Manager, you will be responsible for overseeing customer interactions, managing the service team, and ensuring smooth order processing and client satisfaction.
Responsibilities
- Oversee daily customer service operations, ensuring timely and professional handling of client inquiries and orders
- Manage and train the customer service team to maintain excellent communication and efficiency
- Monitor performance, set KPIs, and handle escalated customer issues
- Analyze feedback to improve service quality and strengthen customer relationships
Requirements
- B.Sc./HND in Business Administration, Communications, Hospitality, or related field
- 3–5 years’ experience managing customer service or client relations teams
- Excellent leadership, communication, and problem-solving skills
- Proficiency in CRM systems, Microsoft Office Suite, and service management tools.
Salary
N300,000 – N500,000 per month.
Application Closing Date
15th November, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online