Customer Service Representatives & Associate Consultants

Customer Service
Lagos State
October 21, 2025
Full Time

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Job Description

R-Pro Group is a fast-growing startup committed to driving innovation and excellence across multiple industries, including travel, business consulting, and IT services. As a dynamic and forward-thinking organization, we seek dedicated professionals who are passionate about growth, teamwork, and value creation.

We are recruiting to fill the position below:

Job Title: Customer Service Representative & Associate Consultant

Location: Sangotedo, Ikeja and Surulere, Lagos
Employment Type: Full-time

Job Description

  • Are you passionate about client engagement and business growth? Do you want to work in a dynamic environment where innovation and excellence drive everything we do?
  • R-Pro Group is expanding, and we’re looking for talented individuals to join our team in the following roles:

Responsibilities:
As a Customer Service Representative & Associate Consultant, you will:

  • Collect and analyze customer feedback, identifying trends and recommending improvements to enhance satisfaction.
  • Manage and engage clients in WhatsApp and social groups by posting updates and creating interactive content.
  • Promote company-organized social and fun activities through direct messaging, WhatsApp, and email campaigns.
  • Handle client inquiries with professionalism and empathy, building strong and lasting relationships.
  • Contribute to a positive client experience by ensuring timely responses and proactive engagement.
  • Submit new registration and licensing applications daily and ensure all pending submissions are cleared.
  • Share success stories showcasing achievements and develop engaging hot deals for posting.
  • Prepare and send SMS campaign blasts to clients on a regular basis.
  • Organize and host webinars covering consulting services and insights.
  • Develop and launch new service combos and secure new business partnerships.
  • Assist in the development of client proposals and presentations, ensuring alignment with project objectives and client expectations.
  • Support the implementation and execution of project plans, monitoring progress against milestones and KPIs.

Requirements

  • OND / HND / BSc in Business, Consulting, Marketing, or a related field.
  • Strong communication and interpersonal skills, with the ability to present complex information clearly to diverse audiences.
  • Achievement-oriented mindset with a proven record of meeting sales targets, KPIs, or project milestones.
  • Familiarity with research methodologies, program management, and marketing analytics is preferred.
  • Ability to thrive in a fast-paced environment, working both independently and as part of a team.
  • Excellent organizational, multitasking, and problem-solving skills.
  • Prior experience in customer service, client engagement, or community management is an advantage.

Benefits

  • Salary: N80,000 / month.
  • A collaborative and growth-oriented work environment.
  • Professional development and continuous learning opportunities.
  • Competitive salary with performance incentives.
  • Health Maintenance Organization (HMO) coverage.
  • Commission opportunities based on performance.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their Cover letter and Resume to: careers@rprogroup.net using “Customer Service / Associate Consultant” as the subject of the mail.

Note: We look forward to reviewing your application and considering you for this exciting opportunity to contribute to our team at R-Pro Group.

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