Concierge Assistant

Hospitality
Lagos State
November 5, 2025
Full Time

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Job Description


Elvaridah Limited – Our client is a premium lifestyle & access Concierge brand delivering seamless, discreet, and curated experiences for discerning clients across Africa.

We provide bespoke travel, lifestyle, and legacy solutions for executives, celebrities, and high-net-worth individuals. From private airport transfers and curated events to wealth mobility through licensed partners, Sorted exists to make access effortless.

They are recruiting to fill the position below:

Job Title: Concierge Assistant

Location: Lagos, Nigeria
Reports To: Operations Lead/MD
Employment Type: Full-Time
Start Date: Immediate

Role Summary

  • The Concierge Assistant supports the company’s operations, client service, and communications ecosystem.
  • You will coordinate bookings, manage digital inquiries, liaise with premium vendors, and ensure each client’s journey is executed with precision and warmth.
  • This is a tech-enabled, client-facing role you will work across our website, mobile app, WhatsApp Business, CRM (Zoho), and social platforms, ensuring no request goes unanswered.

Key Responsibilities
Client & Booking Management:

  • Manage client requests, from airport arrivals to nightlife, dining, and bespoke experiences.
  • Coordinate bookings across Company’s CRM (Zoho), app, and WhatsApp Business.
  • Maintain up-to-date itineraries, booking trackers, and vendor schedules.
  • Liaise with clients to confirm bookings, share updates, and handle last-minute adjustments.
  • Follow up after each experience to ensure client satisfaction and feedback collection.

Digital Communication & Workflow Tools:

  • Monitor and respond promptly to all client inquiries via the website, app, email, WhatsApp Business, and social media DMs.
  • Use automated templates, chat tools, and CRM workflows to manage responses efficiently.
  • Help set up and refine workflow automations in Zoho and related digital tools.
  • Maintain an organized record of all client communications and service histories.

Vendor Coordination:

  • Communicate with Company’s verified partners (chauffeurs, chefs, hotels, security, etc.) to confirm services.
  • Ensure partners uphold Company’s service standards and respond promptly to operational requests.
  • Escalate service issues immediately to the Operations Lead with proper documentation.

Operational & Administrative Support:

  • Provide daily operational support to the Operations Lead and Chief Host.
  • Assist with vendor onboarding forms, NDAs, and SOP compliance.
  • Compile weekly reports on client requests, completed services, and vendor performance.
  • Support live events, Sorted activations, and VIP client visits as assigned.

Requirements & Qualifications

  • OND / HND / B.Sc. in Business Administration, Hospitality, Communications, or related field.
  • 1–3 years of experience in hospitality, customer service, travel, or lifestyle management (concierge experience preferred).
  • Excellent written and verbal communication skills.
  • Highly organized, detail-oriented, and tech-savvy.
  • Proficiency with Zoho, Google Workspace, WhatsApp Business, CRM tools, and digital chat systems.
  • Comfortable managing multiple digital channels and client requests simultaneously.
  • Strong interpersonal skills, calm under pressure, and always solution-driven.

Personality & Culture Fit:

  • Confident, warm, and polished communicator.
  • Enjoys multitasking and thrives in fast-paced luxury environments.
  • Discreet and dependable — capable of managing high-profile clients with professionalism.
  • Passionate about hospitality, problem-solving, and exceeding expectations.

Salary
N150,000 monthly

Application Closing Date
11th November, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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