Billing and Customer Relations Executive

Customer Service
Lagos State
November 11, 2025
Full Time

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Job Description

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that sources, selects, and Second employment-ready workforce in line with client specifications to meet their talent needs as quickly as possible!.

We are recruiting to fill the position below:

Job Title: Billing and Customer Relations Executive

Location: Head Office, Lagos
Employment Type: Full-time

Key Responsibilities

  • Support billing operations through accurate data entry, validation, and reconciliation.
  • Identify and resolve billing discrepancies across multiple systems.
  • Generate and present insightful reports using Excel, Power BI, or similar tools.
  • Collaborate with finance, operations, and client-facing teams to ensure seamless billing.
  • Maintain detailed documentation and records for compliance and audit purposes.
  • Assist in improving billing workflows and enhancing overall process efficiency.

Qualifications

  • Bachelor’s degree in Statistics, Finance, Business Administration, or a related field.
  • Demonstrated experience in data analysis or billing operations.
  • Proven ability to manage and interpret large data sets accurately.

Skills & Competencies
Technical & Analytical Skills:

  • Proficiency in Microsoft Excel/Google Sheets (pivot tables, lookups, formulas).
  • Basic to intermediate SQL knowledge (an added advantage).
  • Experience with Power BI, Power Query, or similar visualization tools.
  • Familiarity with billing systems, invoicing, and transaction logs.
  • Oracle database knowledge (added advantage).

Soft Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent communication (written and verbal).
  • High level of attention to detail and confidentiality.
  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using “Billing and Customer Relations Executive – Lagos” as the subject of the email.

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