Sales and Customer Experience Manager

Customer Service
Abuja, FCT
November 12, 2025
Full Time

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Job Description

Africana is a Retail Apparel and Fashion store Built to help people with everything that includes;
Choosing complementary fabrics, colours and patterns; Finding the right fit to flatter your taste in Fashion; and Putting it all together in a functional, versatile wardrobe.

We are recruiting to fill the position below:

Job Title: Sales and Customer Experience Manager

Location: Abuja, Nigeria
Job type: Full-time

About the Role

  • Africana X — a division of Africana Couture is seeking a dynamic and results-driven Sales and Customer Experience Manager to lead our client journey from first contact to repeat purchase.

Responsibilities

  • Develop and implement sales strategies that drive revenue growth and client retention.
  • Lead and motivate the sales and CX teams to deliver outstanding customer service.
  • Oversee client onboarding, feedback, and post-purchase follow-up processes.
  • Build and manage high-value client relationships (VIPs, corporate, and bespoke orders).
  • Monitor daily sales performance and customer satisfaction metrics.
  • Collaborate with production, logistics, and digital teams to ensure seamless client experiences.
  • Train and coach CX staff on communication, styling, and upselling in line with brand standards.

Basic Requirements

  • Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Minimum of 3-4 years’ experience in sales, customer service, or luxury retail management.
  • Proven record of meeting or exceeding sales targets and understanding of customer behavior
  • Excellent communication, negotiation, and leadership skills.
  • Passion for fashion and delivering exceptional luxury client experiences.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only shortlisted candidates will be contacted.

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