Guest Relations Manager

Customer Service
Lagos State
November 12, 2025
Full Time

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Job Description

Fusion Facilities commenced operations in 2013 as a business focusing on integrated management services. The vision expanded in 2015 when the Directors decided to adopt a Group structure and focus on the following sectors which are critical to the attainment of man’s physiological and safety needs. Our business outlook currently covers Africa and Europe through our subsidiaries; Fusion Facilities Management Limited (PTY) in South Africa, Fusion Group Management Limited in UAE (Dubai) and Fusion Group Management Limited in UK. We focus on Real Estate, Hospitality and Tourism. We deliver international best practices with the following business products.

We are recruiting to fill the position below:

Job Title: Guest Relations Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • We are seeking a personable and professional Guest Relations Officer to enhance the experience of residents and guests at a luxury residential building.
  • This role is crucial in creating a welcoming environment and ensuring high levels of customer satisfaction through proactive service, effective communication, and meticulous attention to detail.

Key Responsibilities

  • Guest Reception: Welcome guests upon arrival and departure, ensuring a warm, professional, and lasting impression.
  • Guest Support: Provide accurate information about the property, amenities, and nearby attractions.
  • Issue Resolution: Address and resolve guest concerns promptly and professionally, ensuring satisfaction.
  • Interdepartmental Coordination: Liaise with housekeeping, maintenance, and other service teams to ensure seamless guest experiences.
  • VIP Management: Deliver personalized attention and premium service to VIP guests.
  • Service Promotion: Highlight available facilities, special offers, and premium services to guests.
  • Record Management: Maintain accurate records of guest interactions, requests, and preferences.
  • Proactive Service: Anticipate guest’ needs and take initiative to enhance their experience.
  • Relationship Building: Cultivate strong rapport with guests to encourage loyalty and repeat engagement.
  • Supervision: Oversee site cleanliness and coordinate the activities of janitors, artisans, and other on-site staff.

Requirements

  • Interested candidates should possess a Bachelor’s Degree with relevant work experience.

Application Closing Date
Not Specified.
 

Method of Application
Interested and qualified candidates should send their CV and cover letter to: recruitmentfusiongroup@gmail.com using “Guest Relations Officer Application” as the subject of the mail.

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