Front Office Manager
Job Description
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Field Collection Agent
Location: Port Harcourt, Rivers
Job Responsibilities
- Conduct on-site visits to customers with overdue payments to collect outstanding installments.
- Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
- Verify customer information and update repayment status in the system promptly.
- Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
- Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
- Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
- Cooperate with risk control and customer service teams to improve repayment rates.
- Maintain professional conduct and protect the company’s image during all field operations.
Requirements
- Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
- Skills: Good communication and negotiation skills; able to handle difficult customers professionally.
- Responsibility: Strong sense of discipline and accountability; able to work under pressure.
- Mobility: Must be willing to travel within assigned areas for on-site visits.
- Language: Proficiency in local languages; basic English communication required.
- Other: Honest, reliable, and familiar with local geography and market environment
Salary
- N80,000 Basic (per month).
- N80,000 KPI.
- N20,000 transport (N180,000).
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online