Customer Service Executive, Hausa Speaking (Fresh Graduate)

Job Description

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service Executive, Hausa Speaking (Fresh Graduate)

Location: Lagos
Period: 1 Year

About the role

• The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues.
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a Bachelor’s Degree / Diploma in Social Science Studies or similar.
• Are a fresh graduate.
• Able to speak Hausa is a must.
• Possess basic knowledge of Excel spreadsheets and data entry skills.
• Have experience in assisting customers is a plus.
• Are open to working in a flexible and creative work environment with fast-evolving operations.
• Have the ability to multitask while working under tight deadlines with close attention to detail,
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills – both in English.
• Are able to work in shifts.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
•  A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
•  Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online