Customer Service Representative

Customer Service
Anambra State
December 21, 2025
Full Time

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Job Description

Swift Consulting Limited – Our client in the E-commerce Industry is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anambra
Employment Type: Full-time

Responsibilities

  • Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
  • Handle customer complaints, order issues, returns, and refunds in a professional manner.
  • Provide accurate information about products, services, and order status.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
  • Ensure high levels of customer satisfaction and support customer retention initiatives.

Requirements

  • Bachelor’s Degree or OND / HND in Business Administration, Mass Communication, Marketing, or a related field.
  • Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
  • Ability to multitask and work in a fast-paced environment.
  • Strong interpersonal skills and a customer-focused attitude.

Salary
N90,000 – N100,000 Monthly.

Application Closing Date
31st December, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hireme@swiftconsulting.com.ng using “Customer Service Representative” as the subject of the email.

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