Sales & Customer Experience Officer at Custom Gifts & Designs

Sales
Lagos State
January 6, 2026
Full Time

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Job Description

Custom Gifts & Designs is a reputable business platform that promotes consumer access to premium gift packaging services and quality retail supplies. Our platform is propagated via partnerships and proven proprietary business systems that assure a holistic shopping experience for every occasion. Together with everyone in our ecosystem, we continue to develop our iconic CGD™ brand by inspiring stronger social ties with our novelty gifts offering.

We are recruiting to fill the position below: 

Job Title: Sales & Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • The Sales & Customer Experience Officer is responsible for driving sales and delivering excellent customer service across both walk-in and online channels.
  • This role ensures customers receive proper guidance, accurate information, and a seamless purchasing experience while complying strictly with company processes.

Responsibilities

  • Attend to all walk-in customers professionally and promptly
  • Receive, welcome, and guide customers in selecting appropriate products
  • Demonstrate in-depth knowledge of all CGD products and services
  • Educate customers on product options, pricing, and suitability
  • Act as Floor Attendant by:
    • Selecting products from shelves for customers, or
    • Liaising with the Inventory & Warehousing Unit to release products from the warehouse
  • Pass selected products to the Cashier for ERP invoicing
  • Handle all online enquiries and orders via:
    • Website
    • WhatsApp
    • Instagram DM
  • Assist online customers with product selection, pictures, and product information until payment is completed
  • Transfer all paid online orders to the Inventory Unit via the official WhatsApp group
  • Attach complete documentation for online orders, including:
    • Full conversation screenshots
    • Proof of payment
  • Save and manage customer contact details strictly on official CGD phones and Gmail accounts
  • Conduct post-purchase follow-up calls to confirm delivery and collect customer feedback
  • Contribute actively to sales targets and customer satisfaction goals

Educational Qualifications and Experience

  • Minimum educational qualification: ND or NCE with 0-1 year experience
  • Previous experience in sales, retail, or customer service is an added advantage

Other Requirements

  • Willingness to work on a rotational shift basis
  • Ability to follow structured processes and company policies strictly
  • High level of professionalism, discipline, and accountability
  • Customer-focused mindset with strong ethical standards

Skills:

  • Strong sales and customer service skills
  • Excellent verbal and written communication skills
  • Ability to persuade, upsell, and close sales professionally
  • Strong product knowledge or ability to learn quickly
  • Attention to detail, especially in order documentation
  • Ability to multitask and work under pressure
  • Proficiency in WhatsApp, Instagram, and online communication tools

Application Closing Date
10th January, 2026.

How to Apply
Interested and qualified candidates should submit their CV / Resume to: hcm@customgiftsanddesigns.com and copy (CC) customgiftsanddesigns@gmail.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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