Client Service Executive at JoyBridge HR Solutions

Administration / Office
Lagos State
January 6, 2026
Full Time

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Job Description

JoyBridge HR Solutions – Our client is recruiting suitable candidates to fill the position below:

Job Title: Client Service Executive

Location: Yaba, Lagos
Employment Type: Contract

Description

  • Our client is seeking a dedicated and customer-focused Client Service Executive to join our healthcare team.
  • This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.

Key Responsibilities
Patient Interaction and Support:

  • Greet and assist patients, families, and visitors with professionalism and empathy.
  • Address inquiries regarding hospital services, procedures, and policies.
  • Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

  • Ensure daily sales are reconciled with the EMR for proper accounting system.
  • Account reconciliation on payment received and expenses incurred in the daily running.
  • Ensure regular update of Admission bill and payment settlement before discharge
  • Follow-up with debtor and ensure prompt payment
  • Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
  • Ensuring all receivables are remitted to the account department.

Administrative Duties:

  • Maintain accurate records of patient interactions and transactions.
  • Update and manage patient data in hospital systems.
  • Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

  • Act as a liaison between patients, families, and medical staff to ensure seamless communication.
  • Collaborate with internal teams to address patient concerns promptly.

Requirements

  • Bachelor’s Degree or relevant certification in Healthcare, Business, or a related field.
  • 1 – 2 years of experience in customer service
  • Proficiency in using hospital management systems, microsoft office packages and billing software.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Ability to work flexible hours and in a shift-based schedule.
  • Strong organizational skills and attention to detail.
  • Must be available to resume immediately.
  • Past experience in the healthcare sector is an advantage.
  • Proximity to the Yaba location is an advantage.

Salary
N150,000 monthly.

Application Closing Date
15th January, 2026.

How to Apply
Interested and qualified candidates should send their CV to: joybridgehrsolutions@gmail.com using the Job Title as the subject of the email.

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