Customer Service
Port Harcourt, Rivers State
November 12, 2025
Full Time

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Job Description

Chain Reactions Africa – Our client, a reputable Energy company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Correspondence Manager

Location: Port Harcourt, Rivers
Employment Type: Full-time

Description

  • Are you based in Port Harcourt? Our client in the Energy industry is hiring!
  • We seek a meticulous and detail-oriented individual to join our team as Correspondence Manager.
  • This is a dedicated local recruitment effort, and only candidates currently residing in Port Harcourt will be considered for this opportunity.

The Role

  • The Correspondence Manager is vital to our operations.
  • You are primarily responsible for the accurate scanning and secure transmission of critical documents to designated recipients across our network.
  • You will utilize a specialised internal platform to ensure seamless, efficient, and traceable document flow.

Key Duties

  • Receive, log, and meticulously track all official written correspondence (emails, letters, reports) using a Correspondence Management System (CMS) or Customer Relationship Management (CRM) system.
  • Assess the content of incoming correspondence, determine the appropriate action or response, and accurately assign it to the relevant department or subject matter expert (SME).
  • Research and draft initial responses on behalf of senior management or the department head, ensuring the language is professional, on-brand, and aligns with company policy.
  • Edit, proofread, and format all outgoing correspondence commissioned from other departments to ensure accuracy, clarity, consistency, and adherence to internal and regulatory standards.
  • Liaise with various internal departments (e.g., Legal, Technical, Finance, Operations) to gather comprehensive and accurate response information.
  • Manage and monitor the correspondence workflow to ensure all responses are completed and dispatched within required deadlines or statutory timeframes.
  • Maintain an organized and compliant electronic and physical filing system for all correspondence.
  • Generate reports on correspondence volume, response times, and recurring issues for management review and trend analysis.

Requirements

  • Must be a resident of Port Harcourt.
  • University graduates with a Bachelor’s Degree in English, Communications, Business Administration, Public Relations, Political Science, or a related field.
  • Demonstrated experience in a clerical, administrative, or document-control role is a strong advantage.
  • Excellent computer literacy, especially with document handling and email systems.

Key Skills:

  • Exceptional Writing and Editing
  • Attention to details
  • Organisational and Time Management
  • Interpersonal and Communication Skills
  • Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with a CMS, CRM, or electronic Document Management System (DMS).

Added Advantage:

  • In-depth knowledge of the Nigerian Oil and Gas Industry and the Port Harcourt terrain.
  • Candidate must be a resident of Port Harcourt or be willing to relocate.
  • Experience working in the South-South region, especially Rivers State.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Application to: careers@chainreactionsafrica.com using the Job Title as the subject of the email.

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