Area Customer Manager

Customer Service
Lekki, Lagos State
November 12, 2025
Full Time

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Job Description

OmniRetail Africa, an e-commerce company, is recruiting suitable candidates to fill the position below:

Job Title: Area Customer Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time
Industry: FMCG, E-commerce

Role Overview

  • We are looking for an experienced Area Customer Sales Manager to lead and develop a high-performing team of Account Managers.
  • This role is perfect for a strong leader with a proven track record in customer success, sales management, and retention strategies.

Key Responsibilities

  • Recruit, train, and manage a team of Account Managers (AMs).
  • Drive team performance to achieve 80%+ customer retention across the assigned territory.
  • Monitor performance dashboards, analyze key metrics, and take corrective actions when retention targets are not being met.
  • Provide hands-on leadership, coaching, and support to ensure AMs deliver excellent customer service and meet sales targets.
  • Collaborate with cross-functional teams to enhance the customer experience and drive revenue growth.

Qualifications

  • Bachelor’s degree in Business, Sales, Marketing, or related fields
  • Minimum of 5 years’ experience in sales or customer account management, with at least 2 years in a supervisory or managerial role.
  • Proven success in driving customer retention and achieving sales goals.
  • Strong leadership, coaching, and people management skills.
  • Excellent communication, negotiation, and problem-solving abilities.

Salary and Benefit

  • N200,000 – 250,000 Monthly Net.
  • Performance-based incentives.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@omniretail.africa using “Area Customer Manager Ibeju Lekki” as the subject of the mail.

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