Collections Specialist

Customer Service
Lagos State
November 11, 2025
Full Time

Apply for this job

Email *

Job Description

FairMoney Nigeria is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Collections Specialist

Location: Lagos
Employment Type: Full-time

Roles and Responsibilities
Your mission will be to:

  • Plan a course of action to recover outstanding payments.
  • Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
  • Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
  • Listen actively to customers and ensure conversation is collection-driven.
  • Advise customers on their payment options and best methods of payment.
  • Properly document information from the conversation.
  • Negotiate payoff deadlines or payment plans.
  • Create trust relationships with debtors when possible to avoid future issues.

Requirements

  • A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player.
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
  • You may have an understanding/working knowledge of a collections system (advantageous).
  • You should be comfortable with skills in Microsoft Office/Google Workspace.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process:

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with the hiring manager for 30-45 minutes.

Related Jobs