Customer Growth & Experience Manager
Job Description
At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the price and thrive.
We are recruiting to fill the position below:
Job Title: Customer Growth & Experience Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- As the Customer Growth & Experience Manager, you will be responsible for shaping and managing the end-to-end customer journey across delivery platforms, social media, and digital channels.
- You will design growth strategies, lead service teams, and ensure seamless customer interactions that drive loyalty, retention, and brand equity.
Responsibilities
- Design and implement strategies to increase repeat orders, referrals, and customer lifetime value
- Oversee customer support channels, ensuring quick resolution and high service standards
- Manage social media engagement, online reputation, and delivery platform ratings
- Lead and coach customer service teams, tracking KPIs and recommending improvements
Requirements
- Bachelor’s Degree in Business, Marketing, Communications, or related field
- Minimum of 3 years of experience in similar role.
- Proven experience in customer service, customer success, or engagement (food, hospitality, or tech preferred)
- Familiarity with delivery platforms (e.g., Bolt Food, Uber Eats, Jumia Food) and social media tools
- Strong leadership, communication, and conflict-resolution skills.
Salary
N250,000 – N400,000 Monthly.
Application Closing Date
22nd September, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online