Customer Service Agent
Job Description
ConSol Limited is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria. With over 13 years of experience working with leading brands across 17 industries in Nigeria, our consulting service is focused on helping you effectively acquire, satisfy, engage and retain your customers through your contact centre operations.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Ilupeju, Lagos
Employment Type: Full-time
Summary
- We are seeking a proactive and customer-focused Customer Service Agent to join our team.
- The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle incoming calls, emails, and chats promptly and professionally.
- Respond to customer inquiries, complaints, and requests with accuracy and empathy.
- Provide product/service information and guide customers in making informed decisions.
- Escalate unresolved issues to the appropriate department or supervisor.
- Maintain accurate records of customer interactions in the company database.
- Follow up with customers to ensure satisfactory resolution of issues.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- Minimum of OND/HND/B.Sc. in any discipline.
- Proven experience in a customer service or client-facing role is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Proficiency in MS Office and customer service software
- Ability to work effectively under pressure and in a fast-paced environment.
- A positive attitude, patience, and a customer-first mindset.
Application Closing Date
19th September, 2025.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: apply@consollimited.com using the Job Title as the subject of the mail.