Customer Service Executive

Customer Service
Surulere, Lagos State
October 20, 2025
Full Time

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Job Description

PWAN Group is a conglomerate of different affiliate companies, and the brainchild of PWAN Homes Limited. The Company has evolved into a choice Real Estate Developing and Marketing Company with a reputation for integrity, responsibility and excellence in service. The Headquarters of the PWAN Group is in Sangotedo- Ajah,Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Surulere, Amuwo Odofin – Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a B.Sc/HND from a recognized institution with a minimum of 2 years experience
  • Outstanding phone and email etiquette
  • Exceptional communication skills
  • Team player with the ability to work complaints in a calmly and timely manner
  • High proficiency in the MS office suite is an added advantage.

Salary
N120,000 – N150,000 / Month.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: hr@pwangroup.com using the Job Title as the subject of the email.

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