Customer Service Representative

Customer Service
Lekki, Lagos State
November 12, 2025
Full Time

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Job Description

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs . We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China,Vietnam,Laos, Cambodia, Philippines, India,Burma,Argentina

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

  • We are seeking experienced and customer-focused individuals to join our team as Customer Service Representatives.
  • The ideal candidates will be responsible for ensuring an outstanding customer experience by providing professional support, handling inquiries, and maintaining positive relationships with clients—both online and in-store.

Key Responsibilities

  • Greet and assist customers courteously in-store, online, and via phone or social media.
  • Respond promptly to customer inquiries and resolve complaints effectively.
  • Maintain accurate customer records and update order information.
  • Provide detailed information about products, services, and promotions.
  • Collaborate with the sales and operations teams to ensure customer satisfaction.
  • Follow up on customer interactions to ensure all issues are resolved.
  • Uphold the brand’s image by delivering exceptional service at all times.
  • Support daily administrative and showroom operations as needed.

Requirements

  • Minimum of OND / HND / BSc in any related field.
  • 2-3 years of experience in customer service, preferably in a beauty, fashion, or luxury hair brand.
  • Excellent communication and interpersonal skills.
  • Proficiency in the use of CRM tools, social media, and Microsoft Office.
  • Strong problem-solving and multitasking abilities.
  • Polished, confident, and well-presented demeanor suitable for a luxury environment.
  • Must reside within or around Lekki and be available to work on weekends if required.

Compensation Package

  • Basic Salary: ₦120,000
  • Transport Allowance: ₦20,000
  • Total Package: ₦140,000 monthly

Application Closing Date
25th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and a short cover letter to: hronyxhairbynelly@gmail.com using “Customer Service Representative” as the subject of the mail.

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