Customer Service Supervisor
Job Description
Owens and Xley – Our client in the lifestyle and hospitality industry is recruiting to fill the position below:
Job Title: Customer Service Supervisor
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- Our client is seeking a seasoned Customer Service Supervisor to oversee front-of-house operations and deliver outstanding customer experiences in a vibrant, service-driven environment.
Key Responsibilities
- Supervise daily customer service operations, ensuring customers receive warm, prompt, and professional service.
- Lead, train, and motivate front-of-house staff to consistently uphold service standards.
- Handle customer feedback, complaints, and special requests effectively and professionally.
- Work closely with customer service representatives to ensure seamless coordination and order fulfillment.
- Maintain a clean, welcoming, and well-organized service area in line with brand standards.
- Monitor customer satisfaction and provide reports and recommendations to management.
- Assist with scheduling shifts, assigning duties, and evaluating staff performance.
- Drive initiatives that enhance customer loyalty, retention, and repeat patronage.
Requirements
- Bachelor’s degree or equivalent qualification in Hospitality, Business, or a related field.
- Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory role.
- Prior experience in hospitality, café, restaurant, or similar customer-focused environment.
- Excellent communication and interpersonal skills.
- Strong leadership, problem-solving, and conflict-resolution abilities.
- Ability to thrive in a fast-paced, customer-centric environment.
Salary
N300,000 Monthly.
Application Closing Date
29th September, 2025.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the Job Title as the subject of the email.