Customer Success Manager
Job Description
Formerly KiaKiaFX, Kiakia Finance is a finance technology platform that allows you to efficiently buy and sell foreign exchange from the comfort of your home or office via a computer, smartphone or tablet.
We are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Lagos
Job Type: Full-time
Key Responsibilities
- Manage and nurture a portfolio of key accounts
- Drive customer satisfaction, adoption, and retention
- Resolve customer issues promptly and effectively
- Gather and analyze customer feedback for product improvement
- Conduct regular business reviews with customers
- Develop training materials and resources for customers
- Monitor customer health scores and mitigate churn risks
- Establish and maintain relationships with key stakeholders
- Assist customers with onboarding and implementation
- Act as a customer advocate within the organization
- Prepare regular performance reports for senior management
- Identify upsell and cross-sell opportunities.
Requirements
- 3+ years in customer success or account management
- Experience in fintech or financial services
- Strong communication skills
- Problem-solving ability
- Data analysis skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online