Customer Success Officer

Job Description

We are a fast-growing real estate firm dedicated to delivering outstanding property solutions and exceptional client experiences.

We are recruiting suitable candidates to fill the position below:

Job Title: Customer Success Officer

Location: Lagos

Job Summary

• We are seeking a Customer Success Officer to ensure clients receive the best service and remain satisfied throughout their real estate journey.

Key Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Build and maintain strong client relationships to encourage loyalty and referrals.
• Guide clients through property acquisition, leasing, or management processes.
• Collaborate with sales, marketing, and operations teams to enhance the customer experience.
• Oversee client documentation, contracts, and records to ensure accuracy and compliance.
• Coordinate allocation processes and provide timely updates on project status.
• Gather and analyze customer feedback to improve service delivery.
• Drive customer satisfaction and long-term engagement.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Previous experience in customer success, client relations, or customer service.
• Strong client relationship management and customer service experience
• Strong knowledge of documentation handling and process management.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to thrive in a fast-paced, client-focused environment.

Salary
N150,000 gross monthly

Application Closing Date
26th September, 2025. 

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: recruitment@myaudacia.com using the job title as the subject of the mail.