Customer Support Officer

Customer Service
Lagos State
December 21, 2025
Full Time

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Job Description

Natural Girl Wigs is a hair science lab that develops the famous ReXI™ Lab Made Hair and builds delightful hair brands that ride on the strength of our innovative ReXI™ Lab Made Hair technology. We bring ethical and stylish Instant Glam to millions of women worldwide.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Overview

  • We’re looking to hire a smart person who has great attention to detail, good writing skills, a high level of empathy, and the ability to use a computer and understand how technology works super well.
  • We have a 2-step interview process (written application/case study, and an interview).
  • We’re invested in hiring the best candidates.
  • This position is full-time, onsite and our location is Yaba, Lagos

Role Description

  • Responding promptly and professionally to customer inquiries and complaints via various channels (email, phone, social media chats)
  • Assisting customers with order placement, modifications, and product information.
  • Proactively manage the customer communication from item dispatch to arrival at the destination
  • Coordinating with the store operations team to ensure accurate and timely delivery.
  • Resolving customer complaints in a timely and efficient manner.
  • Log daily reports to track work performance.
  • Manage communication with our last-mile delivery partners
  • Find opportunities to upsell customers and close sales.
  • Monitoring customer interactions to ensure a consistent and positive customer experience

Job Requirements

  • Attention to detail
  • Experience doing customer service work is an additional bonus
  • Ability to use a computer and understand how technology works
  • Proficient in making calls to assist customers effectively
  • Ability to find simple ways to improve ordinary things
  • Proper written and spoken English
  • Ability to self-manage themselves
  • Effective communication skills.

Benefits

  • Internet allowance
  • Health Insurance
  • Access to learning resources & opportunities
  • Paid time off
  • Employee discounts / loans.

Application Closing Date
5th January, 2025.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

Note

  • If you’re successful in the test, we will reach out to you to schedule a final interview
  • Only qualified candidates will be contacted.

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