CX / Onboarding Specialist
Job Description
TeamAce Limited – Our client, a reputable company in the fintech and digital content sector, is recruiting to fill the position below:
Job Title: CX / Onboarding Specialist
Location: Lagos
Employment Type: Full-time
Job Summary
- As the CX / Onboarding Specialist, you will support new users through account setup, KYC completion, wallet funding, and first successful transactions.
- You will help eliminate onboarding friction and provide daily insights to the Growth Lead to improve user experience.
Responsibilities
- Guide users through onboarding, KYC, account setup, and first transaction
- Run WhatsApp onboarding flows, follow-ups, and user check-ins
- Support field onboarding during activations and community events
- Identify friction points and provide immediate feedback for fixes
- Track onboarding metrics and maintain documentation of resolutions
Requirements
- 1 – 3 years experience in customer experience, onboarding, or user support
- Strong communication and step-by-step guidance ability
- Experience with fintech products and Nigerian user behavior is a plus
- Ability to manage multiple users simultaneously with urgency
- Strong reporting skills and ownership mindset.
Salary
Negotiable.
Application Closing Date
31st December, 2025.
How to Apply
Interested and qualified candidates should:
Click here to apply online