Front Desk Officer

Customer Service
Lagos State
November 12, 2025
Full Time

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Job Description

Elizabeth Maddeux Limited – Our client, a retail technology company, is recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Job Type: Full-Time
Job Mode: Onsite
Industry: Gadgets Retail

Role Summary

  • Our client is seeking a Front Desk Officer to serve as the first point of contact for customers, manage front-office operations, and provide administrative and clerical support across the organization.
  • The ideal candidate should be well-presented, customer-oriented, and highly organized, with excellent communication skills and a friendly disposition.
  • The position requires a proactive individual who can handle customer interactions with professionalism, manage inquiries efficiently, and support smooth day-to-day office operations.

Key Responsibilities

  • Welcome and attend to customers and visitors in a courteous and professional manner.
  • Handle phone calls, emails, and other inquiries while directing them to appropriate departments.
  • Maintain a clean, organized, and professional front office environment.
  • Provide information about products, promotions, and services to walk-in customers.
  • Manage appointments, schedules, and visitor logs.
  • Receive, sort, and distribute incoming mail and deliveries.
  • Maintain records and files related to front desk and administrative activities.
  • Support general office administration and assist other departments as needed.
  • Ensure customer satisfaction by providing timely and accurate information.

Requirements and Qualifications

  • HND / B.Sc. in Business Administration, Mass Communication, or a related discipline.
  • 2 – 3 years of relevant experience in a front desk, customer service, or administrative role (preferably in a retail environment).
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook).
  • Strong interpersonal and multitasking abilities.
  • Smart appearance, professional demeanor, and excellent customer service attitude.
  • Ability to work under pressure and manage multiple priorities efficiently.
  • A female is preferred for this role for gender balance.

Key Competencies:

  • Customer Service and Relationship Management
  • Communication and Telephone Etiquette
  • Time Management and Organization
  • Attention to Detail
  • Problem-Solving and Composure
  • Tech Saviness.

Salary Range
N80,000 – N100,000 / month

Application Closing Date
30th December, 2025.

Method of Application
Interested and qualified candidates should send their CV to: executivesearch@elizabethmaddeux.com using “Front Desk Officer” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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