Hotel Customer Service Manager
Job Description
Kiyix Recruitment Hub – Our client a reputable hotel and resort is recruiting suitable candidate to fill the position below:
Job Title: Hotel Customer Service Manager
Location: Magodo, Lagos
Employment Type: Full-Time
Job Summary
- We are is seeking a Customer Service Representative to join our team.
- The ideal candidate will be friendly, articulate, and passionate about providing an exceptional guest experience from check-in to check-out.
Key Responsibilities
- Welcome guests warmly and ensure a smooth check-in and check-out process.
- Handle guest inquiries, requests, and complaints courteously and efficiently.
- Provide accurate information about hotel services, facilities, and local attractions.
- Maintain guest records, reservations, and billing with accuracy.
- Communicate effectively with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Assist with phone calls, messages, and online booking inquiries.
- Promote available services and special offers to guests.
Requirements
- Minimum of OND/HND/B.Sc. in Hospitality Management, Business Administration, or related field.
- 1–2 years of customer service or front desk experience in a hotel or hospitality setting preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficient in Microsoft Office and basic hotel management software.
- Must be well-groomed, polite, and professional at all times.
- Willingness to work weekends, holidays, and shifts.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: chinenye.kiyix@gmail.com using the Job Title as the subject of the email.