Operations Manager

Operations
Abuja, FCT
August 23, 2025
Full Time

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Job Overview

  • Date Posted
    August 23, 2025
  • Abuja, FCT
  • Expiration date
    --

Job Description

Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Abuja & Lagos

Purpose of the Role

  • The Operations Manager will be responsible for managing daily operations, supervising teams, driving efficiency, maintaining service standards, and ensuring regulatory compliance.
  • The role requires strong leadership, business acumen, and hands-on operational management skills to support the company’s growth and customer satisfaction.

Key Responsibilities
Operational Management:

  • Oversee end-to-end operations of the Lagos or Abuja office.
  • Ensure network service delivery meets established quality benchmarks.
  • Coordinate with technical and customer service teams to resolve escalated issues.
  • Monitor and optimize resource utilization (staff, equipment, facilities).

People & Performance Management:

  • Supervise, train, and mentor operational staff.
  • Conduct performance reviews and recommend capacity development.
  • Build a culture of accountability, teamwork, and excellence.

Business Process & Compliance:

  • Develop, document, and implement efficient operational processes.
  • Ensure compliance with all regulatory and safety requirements.
  • Implement internal controls to safeguard company assets and data.

Financial & Administrative Oversight:

  • Manage operational budgets and ensure cost-effectiveness.
  • Support finance with revenue assurance, billing, and collections follow-up.
  • Prepare periodic operational and financial performance reports.

Customer & Stakeholder Engagement:

  • Ensure top-quality customer experience and rapid issue resolution.
  • Engage with key clients, vendors, and regulators in the assigned region.
  • Represent the company at external meetings, forums, and official functions.

Deliverables:

  • Timely and accurate monthly operational reports.
  • Improved service uptime and customer satisfaction scores.
  • Reduced operational costs while maintaining efficiency.
  • Strengthened compliance with industry regulations.
  • Increased market share in the assigned location (Lagos or Abuja).

Required Qualifications and Experience

  • Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field (MBA or professional certification is an advantage).
  • Minimum of 7 years’ progressive experience in operations management, preferably within telecommunications, broadband, ICT, or technology-driven services.
  • Proven track record in managing multi-functional teams.
  • Strong financial and budget management skills.
  • Excellent knowledge of regulatory and compliance requirements in Nigeria’s telecoms sector.
  • Strong problem-solving, negotiation, and communication skills.

Key Competencies:

  • Leadership and people management.
  • Strategic and analytical thinking.
  • Customer orientation and service excellence.
  • Strong organizational and time management skills.
  • Proficiency in MS Office and operations-related tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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