OSS / BSS & IT Infrastructure Manager

Technology
Lagos State
November 10, 2025
Full Time

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Job Description

Lebara Nigeria – Beyond top-tier telecommunications, we have forged strategic partnerships to offer financial services designed to empower the creative industry. Through microloans, device funding, Lebara powered internet hubs, and culture-shaping events to boost the art, culture, tourism and creative economy. we are committed to driving innovation, inclusion, and economic growth.

We are recruiting to fill the position below:

Job Title: OSS / BSS & IT Infrastructure Manager

Location: Lagos
Job Type: Full-time
Department: Technology
Reports To: Head Network and IT Operation.

Role Summary

  • The OSS/BSS & IT Infrastructure Manager will be responsible for overseeing the planning, deployment, operation, and optimization of the MVNO’s Operational Support Systems (OSS), Business Support Systems (BSS), and IT infrastructure.
  • This role ensures that customer-facing and internal support platforms run efficiently, are secure, and meet business and regulatory requirements.

Key Responsibilities
OSS/BSS Management:

  • Lead the design, integration, and maintenance of OSS and BSS platforms (CRM, billing, mediation, provisioning, order management, revenue assurance, etc.).
  • Collaborate with vendors to ensure systems are configured according to MVNO business needs.
  • Ensure real-time monitoring and reporting of OSS/BSS performance and service availability.
  • Implement upgrades, patches, and security updates without disrupting operations.
  • Coordinate end-to-end testing for new service rollouts and system integrations.

IT Infrastructure Management:

  • Oversee the MVNO’s data center, servers, storage, and virtualization environment.
  • Manage cloud and on-premises hybrid infrastructure for OSS/BSS and enterprise IT systems.
  • Ensure high availability, disaster recovery, and data backup strategies are in place.
  • Implement network security policies to safeguard customer and corporate data.
  • Optimize infrastructure capacity for current and future growth.
  • Vendor & Stakeholder Management:
  • Manage relationships with OSS/BSS platform providers, IT hardware/software vendors, and system integrators.
  • Negotiate SLAs and monitor vendor performance.
  • Liaise with commercial, customer service, and network teams to ensure OSS/BSS meet business goals.

Compliance & Governance:

  • Ensure OSS/BSS and IT infrastructure comply with local telecom regulations and data privacy laws.
  • Implement ITIL, ISO 27001, and other best-practice frameworks.
  • Oversee periodic audits, security penetration tests, and system health checks.

Team Leadership:

  • Lead and mentor OSS/BSS engineers, database administrators, and IT infrastructure staff.
  • Define KPIs, monitor performance, and provide professional development opportunities.
  • Foster a culture of continuous improvement and service excellence.

KPIs (Key Performance Indicators)

  • OSS/BSS service uptime (%)
  • IT infrastructure availability (%)
  • Incident resolution time (MTTR)
  • Successful delivery of OSS/BSS change requests
  • Vendor SLA compliance rate
  • Infrastructure capacity utilization.

Qualifications & Skills
Education:

  • Bachelor’s Degree in computer science, Telecommunications, Information Technology, or related field.
  • Master’s Degree or relevant certifications (ITIL, PMP, TOGAF, CCNP, etc.) preferred.

Experience:

  • 7+ years of experience in OSS/BSS management within a telecom or MVNO environment.
  • Proven track record in IT infrastructure operations and digital transformation projects.
  • Strong background in telecom billing, mediation, and CRM systems.

Skills:

  • Expertise in OSS/BSS platforms such as Amdocs, Tecnotree, Huawei, NetCracker, or similar.
  • Strong knowledge of IP networking, virtualization (VMware/Hyper-V), databases (Oracle/MySQL/PostgreSQL).
  • Understanding of APIs, microservices, and cloud platforms (AWS, Azure, GCP).
  • Excellent problem-solving, vendor management, and communication skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Resume to: youbelong@lebara.ng using the Job Title as the subject of the email.

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