Osusu Field Agent

Sales
Owerri, Imo State
September 5, 2025
Full Time

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Job Description

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her e-commerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: Osusu Field Agent

Locations: Sapele, Warri, Asaba – Delta, Aba, Umuahia – Abia, Eket, Uyo – Akwa Ibom, Nnewi, Onitsha – Anambra, Yenagoa – Bayelsa, Nsukka – Enugu, Calabar – Cross River, Owerri – Imo, Abakaliki – Ebonyi, Amuwo-Odofin, Somolu, Alimosho, Kosofe, Mushin, Oshodi-Isolo, Ojo,
Ikorodu, Surulere, Badagry, Agege, Ifako-Ijaiye, Ikeja, Apapa, Ajeromi-Ifelodun, Eti-Osa, Epe, Ibeju-Lekki – Lagos, Osogbo, Ife – Osun, Ibadan – Oyo, Ado-Ekiti – Eiti, Akure – Ondo, Ilorin – Kwara, Benin, Auchi, Ekpoma – Benin, Abeokuta, Ijebu-Ode – Ogun, Yola, Jalingo – Taraba, Gusau, Sokoto – Sokoto, Jos – Plateau
Employment Type: Full-time

Job Summary

  • We are seeking energetic, passionate, results-driven, and persuasive field agents to drive customer acquisition and retention for our e-commerce platform.
  • Your primary responsibility will be to encourage people to download and sign up on the app/website, guiding them through onboarding, educating them on how to use it, and following up regularly to ensure timely payments.
  • You’ll play a critical role in building trust, increasing adoption, and supporting customers throughout their shopping journey.

Key Responsibilities
Customer Acquisition:

  • Actively engage potential customers in local communities, markets, residential areas, offices, churches, etc.
  • Encourage them to download and sign up on the app.
  • Guide users through the onboarding process and explain benefits clearly.

Customer Education:

  • Explain how the instalment payment system works.
  • Highlight benefits such as price protection, ease of payment, protection against inflation and product availability.
  • Answer questions and provide basic support during onboarding.

Follow-Up and Payment Monitoring:

  • Maintain a list of registered customers and their payment schedules.
  • Remind customers of upcoming or overdue instalment payments.
  • Assist customers with payment challenges.

Relationship Building:

  • Build trust and long-term relationships with customers.
  • Act as a liaison between the company and customers to address or escalate issues.

Reporting & Feedback:

  • Provide daily/weekly reports on sign-ups, follow-ups, and customer feedback.
  • Share field insights to improve product offerings and customer experience.

Requirements

  • Minimum of NCE/OND (higher qualifications are an advantage).
  • 2–4 years’ experience in sales, field marketing, or customer service.

Sales or Marketing Experience (Strongly Preferred):

  • Candidates with backgrounds in FMCG or fintech agent roles, door-to-door marketing (such as telecoms, solar, or insurance), field activations, or product sampling will have a strong advantage.
  • Bonus if you have previously worked with sales targets or commissions and are motivated by achieving numbers.
  • Excellent communication and interpersonal skills.
  • Confidence in engaging with people from diverse backgrounds.
  • Tech-savvy; must own a smartphone and be comfortable using mobile apps.
  • Highly self-motivated and results-driven.
  • Fluency in English and local languages.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and cover letter to: hr@packnpay.com.ng using the job title as the subject of the mail.

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