Receptionist / Front Desk Officer

Customer Service
Lekki, Lagos State
November 11, 2025
Full Time

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Job Description

RightResults Diagnostic Centre is a Private Healthcare Facility that specialises in Bespoke Healthcare, Diagnostic Laboratory and Ultrasound facilities.

We are recruiting to fill the position below:

Job Title: Receptionist / Front Desk Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

  • Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
  • The Front desk acts as the face of the organization.
  • Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
  • The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
  • Provides information to client on services provided by the organisation.

Key Responsibilities
Your duties shall include, but not limited to the following:

  • Communicating promptly, courteously with customers by telephone, email, letter and face to face.
  • Calling of patientsand rescheduling of appointments.
  • Keeping ahead of developments in customer service.
  • Record details of inquiries, comments, complaints and actions taken.
  • Assisting in preparing correspondence to be sent out to clients.
  • Provide daily/ weekly & monthly reports.
  • Work with doctors and nurses to ensure customer satisfaction
  • Maintain a record of debtors and make phone calls to ensure payments.
  • Any other duties assigned by your Manager and the Medical Director.

Qualifications

  • Candidates should possess a minimum of OND qualification.
  • 1+ years relevant work experience.
  • Experience with Microsoft Office applications such as Word and Excel is essential.
  • Experience in healthcare sector or hospital is an added advantage.
  • Living in proximity to Lekkiis mandatory.

Salary
Monthly, Prompt and Negotiable.

Application Closing Date
14th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: info@rightresultsdc.com using the Job Title as the subject of the mail.

Note: For further enquiries, call 0809 228 1199.

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