Sales Representative / Customer Service Officer

Job Description

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Sales Representative / Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• ​The Sales Representative / Customer Service Officer is a dual-role position responsible for driving sales and providing exceptional customer service for our fashion brand.
• This role is the primary point of contact for customers, ensuring a seamless and positive shopping experience, both in-store and through digital channels.

​Key Responsibilities

• ​Sales & Merchandising:
  • ​Achieve daily and monthly sales targets and KPIs.
  • ​Actively approach and engage customers, offering product knowledge on fabric, fit, and styling.
  • ​Maintain an attractive, organized, and fully stocked sales floor, adhering to brand visual standards.
• ​Customer Service & Support:
  • ​Handle all customer inquiries, feedback, and complaints via email, phone, and in-person, ensuring prompt and professional resolution.
  • ​Process sales transactions (POS), returns, and exchanges accurately.
  • ​Manage post-sale follow-up and build lasting customer relationships.
• ​Operations:
  • ​Assist with inventory counts, receiving shipments, and tagging merchandise.
  • ​Ensure compliance with all company policies and security procedures.

Requirements

• ​Bachelor’s Degree in Business Administration, Marketing, Retail Management, or related field.
• 2 – 5 years relevant work experience.
• Proven experience in a retail sales or customer service role, preferably in fashion/apparel.
• ​Excellent communication (verbal and written) and interpersonal skills.
• ​Strong sales acumen with a results-driven attitude.
• ​Proficiency with Point-of-Sale (POS) systems and basic computer applications.
• ​Strong customer orientation
• Adaptability and problem-solving
• A genuine passion for fashion and current trends.

Application Closing Date
30th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the email.