Senior Product Analyst – Growth & Retention (Remote)

Technology
Lagos State
November 30, 2025
Full Time

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Job Description

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Senior Product Analyst – Growth & Retention

Location: Lagos (Remote)
Employment Type: Full time
Department: Product Management

Job Summary

  • We’re actively recruiting a Senior Product Analyst as we continue to scale our growing Product – Growth team here at M-KOPA. You’ll turn messy, multi-channel data into clear, trustworthy decisions that grow the business profitably.

Responsibilities
What You’ll Do:

  • At M-KOPA, you’ll own our growth measurement framework – defining key events, conversion funnels, customer cohorts, and success metrics across mobile app, CRM systems, and telesales channels.

Key responsibilities include:

  • Building our Looker analytics layer: Collaborate with analytics engineers to create reusable LookML data models, set up governed metrics, automated data tables, user permissions, and use Git for version control
  • Moving from spreadsheets to a single source of truth: Audit Excel files, recreate them as data models using dbt, and replace manual tracking with automated Looker dashboards
  • Leading the transition to data-driven tools: Help teams migrate from manual spreadsheet tracking to automated dashboards, including migrating funnel data input into structured systems
  • Building automated dashboards: Create dashboards for upgrade conversion rates, repeat purchase behaviour, customer lifetime value (LTV), and unit economics
  • Designing agent performance and incentive analytics: Build dashboards tracking call volume, conversion rates, talk time efficiency, lead quality, and revenue per agent. Design data-driven incentive structures and real-time leaderboards
  • Calculating and tracking customer lifetime value: Build models estimating profit per customer cohort and track early signals predicting long-term value

Required Experience:

  • Proven track record in product analytics at fintech, telco, e-commerce, or subscription company
  • Strong SQL skills and experience with dbt for building reliable data models
  • Hands-on experience with Looker (dashboards, LookML, data governance and permissions)
  • Python or R for analysing experiments, building cohort models, and calculating customer lifetime value
  • Experience combining data from multiple sources (Amplitude, Mixpanel, Statsig, Braze, CleverTap, call-center data)
  • Understanding of experiment design and analysis
  • Experience designing performance metrics and incentive structures.

Your Analytics Environment:
Tools & Technologies:

  • Data transformation: dbt, SQL
  • Visualization: Looker, LookML
  • Product analytics: Amplitude, Mixpanel, Statsig
  • CRM & engagement: Braze, CleverTap, Fresh Desk
  • Analysis: Python or R
  • Data pipeline: Fivetran, Stitch, Airbyte
  • Version control: Git

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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