Shift Operator

Customer Service
Lagos State
November 11, 2025
Full Time

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Job Description

ETC Workforce Services Limited is a leading workforce management, outsourcing and advisory organization, empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support.

We are recruiting to fill the position below:

Job Title: Shift Operator

Location: Lagos

Role Purpose

  • We are seeking a proactive and detail-oriented Shift Operator to support customer issue resolution and operational compliance.
  • This role is vital to ensuring timely escalation of complaints, adherence to service standards, and efficient use of collaborative tools in a dynamic work environment.

Key Responsibilities

  • Escalate customer issues within 24 hours to the appropriate unit and ensure accurate customer data is captured failure to do so constitutes a fatal error.
  • Maintain 100% work productivity through a positive attitude and strong work ethics.
  • Adhere strictly to Standard Operating Procedures (SOPs).
  • Comply with Appearance Standards (Corporate, Business Smart/Casual, and Presentable).
  • Maintain a clean, organized, and clutter-free workspace in line with Ambience Standards.
  • Utilize Share Portal, Work Force, and collaborative tools efficiently to resolve customer complaints.
  • Support operational excellence through consistent documentation and reporting.

Minimum Requirements

  • Bachelor’s degree or HND in a relevant field.
  • 0 – 3 years of experience in a similar role.
  • Excellent understanding of CRM systems.
  • Strong knowledge of data management and analysis.
  • Proficiency in Microsoft Excel and business presentation tools.
  • Age not more than 35 years.

Skills & Competencies
Technical Competencies:

  • Substation planning, maintenance, and operations
  • High- & Low-tension network management
  • Safety and health compliance.

Behavioural Competencies:

  • Strong communication and interpersonal skills
  • Problem-solving and decision-making abilities
  • Resource management and business focus
  • Supervisory and managerial capabilities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: If you meet the above criteria and are ready to contribute to a dynamic team, please apply.

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