Shop Manager

Hospitality
Lagos State
November 5, 2025
Full Time

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Job Description

BhEERHUGZ as popularly known, is a leisure and entertainment spot for urban, fun seeking people to unwind, meet and lounge. You are guaranteed a unique lounge and dining experience.

We are recruiting to fill the position below:

Job Title: Shop Manager

Location: Chevron, Lekki – Lagos
Employment Type: Full-time

Job Summary

  • The Shop Manager is responsible for overseeing the daily operations of the lounge to ensure smooth service delivery, profitability, customer satisfaction, and compliance with company policies.
  • The role involves managing staff performance, coordinating logistics, maintaining service standards, and driving sales and operational efficiency.

Key Responsibilities
Operations Management:

  • Supervise daily lounge activities, including customer service, kitchen, bar, and floor operations.
  • Ensure smooth workflow and timely service during operating hours.
  • Monitor inventory, ensure proper stock levels, and oversee ordering of supplies.
  • Enforce hygiene, safety, and maintenance standards across all departments.
  • Ensure all equipment and facilities are functioning properly and report faults promptly.

Staff Management:

  • Supervise, train, and motivate all team members, including waiters, cashiers, shisha attendants, and kitchen staff.
  • Ensure proper staff scheduling, attendance, and discipline.
  • Conduct regular performance evaluations and recommend disciplinary or commendation actions where necessary.
  • Foster teamwork, professionalism, and a positive workplace culture.

Customer Service & Experience:

  • Ensure guests receive excellent service in line with company standards.
  • Address customer complaints or issues promptly and professionally.
  • Monitor customer feedback (e.g., CSS forms) and recommend service improvements.
  • Build and maintain positive relationships with regular guests and VIPs.

Financial & Sales Management:

  • Drive sales and upselling initiatives to meet daily and monthly revenue targets.
  • Supervise cash handling and reconciliation processes at the end of each shift.
  • Track daily sales performance and prepare reports for management.
  • Ensure compliance with all financial controls and approval procedures.

Compliance & Reporting:

  • Ensure adherence to company policies, code of conduct, and standard operating procedures (SOPs).
  • Prepare and submit daily, weekly, and monthly operational reports to management.
  • Coordinate with HR, Finance, and Procurement on staff and supply matters.
  • Enforce strict compliance on credit policy and cash transactions.

Leadership & Strategy:

  • Identify opportunities for operational improvement and cost optimization.
  • Support in planning and execution of marketing events or promotional activities.
  • Lead by example — demonstrating professionalism, integrity, and accountability.

Qualifications & Requirements

  • Minimum of HND/B.Sc. in Hospitality Management, Business Administration, or related field.
  • 3–5 years’ experience in lounge, restaurant, or hospitality management.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent knowledge of hospitality operations, customer service, and inventory management.
  • Proficiency in Microsoft Office tools and POS systems.
  • Must be well-organized, proactive, and able to work under pressure.
  • Flexibility to work weekends, holidays, and extended hours when required.

Salary
N150,000 – N200,000 Monthly.

Application Closing Date
2nd December, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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