Social Media Customer Service Representative
Job Description
R & R Recruiting Services is a Recruitment Agency, Training, Consulting & Human Resources Management.
We are recruiting to fill the position below:
Job Title: Social Media Customer Service Representative
Location: Ketu, Lagos
Employment Type: Full-time (Onsite)
Industry: Confectionery
Job Summary
- We are seeking an experienced and creative Social Media Customer Service Representative to manage online customer interactions for a confectionery brand.
- The ideal candidate will be responsible for ensuring prompt, friendly, and professional communication across all digital platforms while promoting brand engagement and customer satisfaction.
Key Responsibilities
- Manage and respond to customer inquiries, complaints, and feedback on all social media platforms.
- Maintain a professional and engaging tone that aligns with the brand’s image.
- Monitor and track brand mentions, messages, and comments daily.
- Collaborate with the sales and marketing teams to provide accurate product information and updates.
- Resolve customer issues efficiently and escalate unresolved concerns to the appropriate department.
- Keep records of customer interactions, inquiries, and feedback for reporting and improvement purposes.
- Identify frequently asked questions or complaints and suggest solutions to improve customer experience.
- Assist in creating engaging posts, stories, and campaigns that drive customer engagement.
- Monitor online reviews and ensure brand reputation management.
- Stay up to date with social media trends and customer service best practices.
Requirements
- Interested candidates should possess a Bachelor’s Degree with 3 – 4 years work experience.
Application Closing Date
24th November, 2025.
How to Apply
Interested and qualified candidates should send their CV to: r2recruitmentservices@gmail.com using the Job Title as the subject of the email.
Note: For inquiries, send a WhatsApp message to: 09035411252.