User Engagement / Office Manager

Administration / Office
Abuja, FCT
October 3, 2025
Full Time

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Job Description

Rossland is a recruitment Agency licensed by the Federal Ministry of Labor to offerexecutive, technical, and administrative recruitment services offering high quality, dependable recruitment services. Rossland Screening Solutions is positioned as one of the leading privately-held executive recruitment firms in the nation. Over the past few years, Rossland has recruited and placed several executive-level positions within the construction and real estate sector. This kind of experience will prove to be valuable for your executive recruitment and outsourcing.

We are recruiting to fill the position below:

Job Title: User Engagement / Office Manager

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Background

  • We are a diversified business development company working in HR and Human Capital Development; agriculture, agribusiness and export-oriented sectors.
  • We need a self-motivated individual (male or female) to manage clients in our partnerships and digital platforms; our offices and support our teams productively.
  • The user engagement activities will revolve around engaging users of our platforms to increase the flow of participants and maintain their interest and participation in the Platform’s business activities.

Roles & Responsibilities
The User Engagement/Office Manager is a management position, and will undertake the following User Engagement duties:

  • Client Relationship Management: Build and maintain trust with clients by understanding their goals, providing guidance, and ensuring their needs are met.
  • Project Management: Oversee the entire project lifecycle, including planning, execution, and evaluation, to ensure successful and timely delivery of solutions.
  • Communication & Feedback: Serve as the primary point of contact for clients, facilitating communication, relaying client feedback, and keeping stakeholders informed of progress.
  • Strategic Planning: Develop and implement strategies and campaigns to enhance customer satisfaction, build loyalty, and identify opportunities for growth and upselling.
  • Problem Solving: Address issues and conflicts that arise during a project, ensuring smooth operations and client satisfaction.
  • Internal Coordination: Work closely with internal teams, such as sales, customer success, and delivery teams, to ensure clients’ needs are met efficiently.
  • Data Analysis: Analyze customer feedback and engagement activities to identify areas for improvement and make data-driven adjustments to strategies.
  • In addition to the above, Key Office Manager responsibilities includes coordinating office activities, ensuring smooth operations, and supporting team members; support our HR business operations such as developing job description, placement of vacancies and filling vacant positions, monthly invoicing and handling third-party HR activities. He or She will oversee administrative tasks, provide personal assistant services to the CEO; manage office supplies, and maintain a productive work environment.

Requirements & Skills

  • Proven experience as a Customer Services Manager and an Office Manager, Administrative Manager, or Executive Assistant.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal abilities.
  • Proficiency in office software (e.g., MS Office, Google Workspace).
  • Leadership and team management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Problem-solving and decision-making abilities.
  • Bachelor’s degree in Business Administration or a related field is preferred.
  • Minimum of 5 years post-graduation working experience.
  • Must be residing or can relocate within or around Gwarimpa in Abuja, FCT.

Salary and Remuneration

  • Very competitive and to be negotiated based on last salary level
  • Possibilities of combining physical & virtual work week.

Application Closing Date
6th October, 2025.

How to Apply
Interested and qualified candidates should send their updated resume to: jobs.rossland@gmail.com using “User Engagement/Office Manager Position” as the subject of the mail.

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